Purchases & Refunds
We accept all payments through PayPal. That includes all major credit cards, your PayPal account balance, and e-checks.
If you've paid with an e-check it can take 12-48 hours for the payment to be finalized and our system to reflect that you have paid for a course.
All payments are non-refundable. Please carefully review the course curriculum and reviews before making a purchase.
We currently do not accept any coupons.
Account & Profile
Login to your account. Click on My Binder. Find the account section and enter in a display name.
Click on login. If you've forgotten your password, click on the forgot password link. Enter your email address and instructions for resetting your password will be sent to you email.
If you know your password, login to your account. Click on My Binder and find the Account section. Enter in your new password twice and save your changes.
Login to your account. Find a course you wish to take. Click on the heart icon on the image above the course. Alternatively, when you are on the course page, click on the Add to Wishlist button.
Instructors
Login to your account. Click on the Instructor Dashboard.
Each course you create must be approved. If you are a brand new instructor, none of your courses will be approved until you have successfully completed the new instructor training.
Go to your Binder, under the Essentials heading, select Add Library Content
Go to your Binder, under Essentials click on Post a Job Opening
Go to your Binder, under the Essentials heading click on Create an Event
Enrolling In Courses
You can enroll in as many courses as you would like. There is no maximum number. You may wish to only enroll in a few courses if the courses you are taking have live classes or assignment deadlines.
No. All enrollments are final.
Login and go to your Binder, then select Courses.
Taking A Course
Please leave a comment on the course section or topic you are having trouble with so your instructor is notified.
Each course can be structured differently. Some courses will not require you to finish each section while other courses will leave them as completely optional or present you with a final test or assignment at the end. In order to get a certificate of completion you will need to finish all required sections and pass all required tests/quizzes/assignments in the course.
You must successfully complete all required sections, assignments, quizzes, and tests in the course before you can download your certificate of completion.
If your quiz or test is timed a countdown timer appear at the top of the screen. You have until the timer reaches zero to complete the quiz or test.
This varies depending on the course. Some instructors will allow you to take the test more than once or as many times as necessary. Other instructors will only allow you to have one attempt.
Login to your account. Click on My Binder and select assignments.
Please reach out to your instructor directly. Some instructors will offer makeup coaching sessions while others will not. Please refer to their course description. If your instructor continues to miss their virtual coaching sessions please leave a detailed review on the course page.
Courses are provided as-is and as-available. That means we cannot guarantee that your instructor will respond to you in a time or manner that you find satisfactory. Please leave a detailed review on their course page.
My Binder
This section lists your points and rank on our site. You can earn points by participating and you will rank up over time the more you participate.
Anything in the library that you add to your binder will appear here. Click on the title to visit the content again. Use the delete link beside the content to remove it from your saved list.
A list of some other members who are currently online at ridermedals.com.
Need More Help?
Before You Contact Us
Review the FAQ information above then try one of these steps.
Contact Your Instructor
Check the Help Pages
Help For Students
Help For Instructors